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At Tire-Rama, we take pride in offering the best customer experience at locations across the Northwest US in Montana, Wyoming, Idaho, and Washington. We strive to provide our customers with the best experience possible each visit.
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First I would like to say, THANK YOU VERY MUCH!!! Me and my family was making a very long trip back home from vacation when we noticed that both tires on the trailer we were hauling was about to pop. We called roadside assistance and they sent one of your guys with the tires when he noticed it had 2 different size wheels on it , so he got them back on and we followed him back to the store . Your guys went through a lot of trouble and would not give up until they found the right size wheel for the trailer then we were back on the road. We was down for about 7 hours ( would have been longer had it not been for you guys ). We mad it back home safe and sound after about a 5000 mile trip. I just wanted to thank you for all that you done. sincerely , the guy from Ky. with the U-Haul trailer.
June, 2017 We were on vacation in our motor home driving back home through Belgrade, Montana when one of our rear tires blew. We called and talked to Chris at this location and he said to bring the motor home in right away. The staff was professional, took care of us in a short time, and the price couldn't be beat. Free ice cream was a nice touch as well. We are very grateful to these folks for the great service they provided.
I brought my car in for preventative maintenance on Wednesday and the crew and Dan at this location were absolutely awesome to work with and helped me get my vehicle ready to go. A day after I got my car back the alternator stopped working and I was stranded at work and frustrated. I emailed dan and told him what was going on with the car and that I would like to have it towed there since it wasn't having these issues before. Dan got it in and looked at it right away he was then very honest and transparent that it could not have come from the rom they did but that he completely understood why I was so frustrated and suspicious he offered to come up with a solution that would keep me as a customer and I covered the part but he did the work for free and got it fixed immediately. I have worked in customer service for a really long time and I know that he easily could have just told me it was my problem but that the places that go abov and beyond to make sure you are taken care of are the smart ones because I will be a tirerama customer for life because he went the extra mile and I'm certain have things more expensive then an alternator needing worked on. Thank you dan and team for your dedication to your customers.
I have been going to Tire Rama for tires and alignments for years. I have always been satisfied, but yesterday they really drove home how important their customers are. I stopped into the Brooks Street location, not one I generally go to, but it was the closest. My front brakes started to make a really bad grinding noise. I figured I got a rock in my brakes and was really worried driving on it any further was going to do damage. I had all three of my kids with me as we were out enjoying the water park. By the time I pulled in I was really stressed out. I didn't have my debit care or cash with me and I couldn't get a hold of my husband. The gentlemen met me at the front door and saw how stressed I was. He immediately took my car in the shop. It only took about 10 minutes for them to fix the problem. It was a rock. They got it out and made sure we were safe. When I asked how much I owed them they said I was all good to go. Like really? Who does this. I was so happy and felt so much better. They did not realize it, but if they wouldn't have helped me I was going to be sitting in Missoula with my 3 kids waiting until I could have gotten a hold of my husband. I really appreciate the fact I can walk into ANY Tire Rama and feel like I won't get taken advantage of because I am a women or because I am not as mechanically inclined as my husband. Thank you, thank you!
Passing through on a 5,000 mile road trip my 2005 Saab 93 ran a flat. No one in Bozeman had a tire on hand. Everyone's availability was next day or 4 days out. But the Belgrade location just happen to have two 215/55R16 in stock. They saved my trip on a very short notice.
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