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At Tire-Rama, we take pride in offering the best customer experience at locations across the Northwest US in Montana, Wyoming, Idaho, and Washington. We strive to provide our customers with the best experience possible each visit.
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My daughter goes to college in Bozeman and I arranged with Mat to replace her tires. She had gone to a different shop a month ago and had a poor experience. Not the case with Mat and Tire Rama. She just called to let me know she was very happy with the service and feel much safer in her car. Thanks!
Business reply to this review:
Thank you Dave for taking the time to let us know that your daughter was pleased with the service she received from Matt and his Team at Tire-Rama West in Bozeman. Please remind her that free tire rotations and flat repairs are included with her new tire purchase.
The service & assistance we recently received at Tire-Rama in Bozeman at the mall was so outstanding, I had to take an opportunity to submit a review. From the moment my Jeep was brought in for a new set of all season tires to when it was ready for pick-up after discovering a new starter had to be installed, Dustin & the entire Crew were friendly, professional, efficient & went above & beyond to help us. It was very busy & late in the afternoon on Thursday 12/8/16 with temperatures well below freezing when we went to wait inside where it was comfortable & warm while they finished mounting the new tires. Watching & listening to Dustin politely greet & help each walk-in customer as well as quite a few callers in such a friendly & timely manner was amazing. When the Jeep was done, it wouldn't turn over for me despite a new battery we'd purchased earlier in the day along with a new starter relay. Even though it was after closing, Dustin & Crew came outside to help us push the Jeep back inside a bay to quickly diagnose the problem. After determining a new starter was needed, they scheduled it to be fixed first thing the next morning & I was able to pick up my vehicle on Friday afternoon. We couldn't be more impressed or satisfied with our experience and hope the Bozeman Tire-Rama Team is recognized for their efforts and advised of our sincere appreciation.
First off, I would like to apologize to RAY and his staff here at the Post Falls location. A month ago I left a poor review which was undeserved. I have become so accustomed to bringing my car to RAY at every odd noise my car makes, that I had ascribed them blame for something beyond their control. I am VERY hard on my car, and that it is even still on the road should be a testament to their work and dedication. And even after the negative review, RAY and his crew were and are still more than willing to help allay my fears and reassure me of my vehicles safety. Here I am again! And I have NO doubt that I have left my 'Shadow' in adept hands and I will once again be nothing but satisfied at the job these guys do and have continuously provided for me. THANKS GUYS!
First off, I need to apologize to RAY and the rest of the crew at Tire O'Rama here in Post Falls... I left a very negative review a month or so ago, I was angry, and I am a bit hyper-vigilant, and my feathers get ruffled fairly easy... In all fairness, I have had nothing but good experiences with this store. They have always been more than fair, if not better. And even after leaving a poor review, these guys are and were willing to help me with my tires and brakes. And at no cost to me. I am quite ashamed of myself for behaving the way I did and the extent to which I took the situation. I drive my car VERY hard! And am quite surprised that I have been able to even keep this car running as well and as safe as I have. And it is in large part due to RAY and Tire O'Rama. I have gotten used to taking my car to them at every odd sound and feel that I have come to expect their help, even when it is something beyond their control. I simply didn't hear what I wanted, and responded unfairly. At the moment my car is in their hands again, AND I have NO doubt that it is in adept hands, and that I will be driving it just as carefree as I always have when I leave them today! I am very grateful for the service I ALWAYS have gotten and will continue to get from them. THANKS GUYS!
Went in to have,my tiers checked be for a long road trip and was greeted promptly the staff was very friendly and answered all my questions with ease they informed me or wants Hat I was asking about but did not pressure me to get more than what I asked for. Very good service if I wasn't leaving town I would definitely go back.
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